General Admission Tickets
Refunds
All ticket sales are generally non-refundable. However, refund requests may be considered under exceptional circumstances:
- Death or serious illness of ticket holder (documentation required)
- Natural disasters or severe weather preventing safe travel
- Unscheduled closure of CN Tower observation levels
Date Changes and Exchanges
Tickets may be exchanged for a different date, subject to:
- Request made at least 48 hours before scheduled visit
- Subject to availability on new date
- Maximum of one date change per ticket
- Price difference may apply if new date has higher rates
To request a date change: Email [email protected] with your order number and preferred new date.
EdgeWalk Bookings
EdgeWalk bookings have a different cancellation policy:
- More than 14 days before: Full refund minus 15% processing fee
- 7-14 days before: 50% refund
- Less than 7 days: No refund
- Weather cancellations by CN Tower: Full refund or reschedule at no charge
360 Restaurant Reservations
Cancellation Policy
Restaurant reservations require 24-hour advance notice for cancellation:
- More than 24 hours notice: Full refund of any deposit
- Less than 24 hours notice: No refund; may incur cancellation fee
- No-show: Full minimum spend charged to card on file
Weather-Related Closures
- Outdoor areas closed: No refund (indoor viewing still available)
- Full observation deck closure: Full refund or reschedule
- EdgeWalk weather cancellation: Full refund or reschedule
- Reduced visibility: No refunds
Processing Refunds
Approved refunds will be processed to the original payment method within:
- 5-7 business days for credit/debit cards
- 10-14 business days for other payment methods
How to Request a Refund
- Email [email protected]
- Include your order number and reason for refund request
- Attach any required documentation
- Allow 3-5 business days for review
Contact Us
For questions about our refund policy:
CN Tower Customer Service
Email: [email protected]
Phone: +1 (416) 868-6937
Hours: 9:00 AM - 6:00 PM EST, Monday - Friday
